Warning. This little rant may include food for thought. I’ve written about the importance of customer service and keeping in touch with your customers in previous blogs. It’s a big important part of your brand. As a small business owner, I’ve experienced a few customer service disappointments this past week that are really getting meContinue reading “Stay positive”
Author Archives: Haynes on Communication
The making of great speeches
Last week, I found myself immersed in watching the Democratic National Convention (DNC) on CNN. I’ve always been amazed by the grandeur of US events. The DNC didn’t let me down. The speeches were filled with passion and persuasiveness. Each was a solid example of a great speech. As I watched, here’s what I saw.Continue reading “The making of great speeches”
Five ways to engage readers
How regularly do you look at the analytics for your web page? It’s a great tool to determine where your visitors are coming from, how long they’re staying and which pages they find most engaging. If you’re promoting a business, engaging visitors and promoting readership is key to success. Here are tips you may wantContinue reading “Five ways to engage readers”
Perspective
Having grown up in the country, I see forests as a valuable asset for wildlife, shelter, clean air, tourism and a plethora of other benefits. Someone working in urban development and planning or perhaps raised in a big city, will likely have a different perspective. Perspectives vary based on experiences, upbringings, culture, education and soContinue reading “Perspective”
To call or not to call?
Customer service is more than just a courteous smile. The service you provide has an impact on whether or not visitors to your site or your shop become customers! This past couple of weeks, I was on the receiving end of customer service. I was on a mission to find a suitable box for aContinue reading “To call or not to call?”
What will they remember?
Studies on how much information a human mind can retain varies. In a British Columbia Institute of Technology article, they report the following: ““Some studies suggest that humans forget approximately 50% of new information within an hour of learning it. Within 24 hours of learning something new nearly 80% of it will be forgotten. You will be luckyContinue reading “What will they remember?”
Write clearly. Be understood.
As we write, we tend to add information we don’t need. We transfer how we speak to the keys on a keyboard. We use jargon that only we understand and we add unnecessary words. When you write in plain language, you write concisely. You eliminate technical jargon and write clearly so your readers understand. TipsContinue reading “Write clearly. Be understood.”
Repurpose that!
Now’s the time of year when escaping the hustle bustle of everyday life is top of mind. That might mean work or school or any daily routine. For me, it means exploring new scenery — a drive to a different city, a trip around the lake, hiking a new trail or even train travel. MyContinue reading “Repurpose that!”
Teamwork makes a difference
As I pull into the family restaurant for a quick breakfast before I start my day, I see the line-up of matching trucks along the outer rim of the parking lot. Looks like an electrical company is starting its day with a little team building disguised as a hearty breakfast. Not a bad idea. InContinue reading “Teamwork makes a difference”
Communication in the workplace
Effective communication in the workplace is crucial for fostering collaboration, reducing conflicts and enhancing productivity. Imagine trying to hit a deadline or production quota without the support of your colleagues. Completing a task without all the required information is almost impossible. Meetings that go nowhere can suck up time, energy and enthusiasm. Working with aContinue reading “Communication in the workplace”
My writing booth. 